FAQ

What are your age requirements?

The minimum age requirement is 23 years.

Do I need a deposit?

Yes, a deposit is required for security purposes. The amount of the requested deposit will be returned to you. Please note that we do not accept debit cards for deposit.

How much is the deposit amount?

The deposit is based on the type of vehicle and the rental period, usually from $500.00 to $1500.00 for cash/credit card deposits. 

Can I use my international driver’s license?

Valid driver’s licenses issued in your state or country are acceptable as well as international licenses.

Do I need insurance?

No insurance is required, but we do recommend that you accept one of our optional insurances/waivers.

Do you pick-up and drop-off customers?

Yes, we provide free pick-up and drop-off services to our clients.

Do you deliver and pick-up the vehicle?

Yes, we provide these services free of charge.

Do you pick-up and drop-off at the airport?

Yes, we pick-up and drop-off at the airport free of charge.

Do you deliver at the hotels?

Yes, we do deliver at the hotels but customers need to be present to sign their rental contract.

What forms of payment do you accept?

You can pay with cash, debit card and credit card. If deposit is cash then you must purchase the CDW insurace. Please note that we do not accept debit cards for deposit.

Can I use another person’s credit card for renting a vehicle?

Yes, but the card holder must be present (with proper I.D. and driver license) to sign the rental contract. The card holder must meet the required age requirements.

What type of vehicles do you have in your fleet?

We have Economy/compact, Mid-size, Full-size, Jeeps, SUV’s and Vans.

Do you have automatic or stick shift cars?

We have automatic cars only.

Do you have air conditioned cars?

Yes, all of our cars (exept the Freedom Jeep) have air-conditioning.

What is the minimum rental period?

We always charge a minimum rental period of 1 day (24 hours). Ask if our "same day return" specials are available if you desire to rent less than 24 hours.

Do you offer accessories with your rentals?

We do have accessories that can be rented with the vehicles for example: Infant Seats, Baby Seats, Booster Seats, Snorkeling Gear, Beach Chairs & Ice-Coolers.

Is there an additional charge for more than one driver?

We offer one additional driver at no cost. Additional charges apply when the rental vehicle is to be driven by more than two person. The charge for an additional driver is $5.00 per day with a maximum of $25.

Is there an additional charge for fuel?

The fuel tank must be returned with the same amount of gas that was delivered to you. If you return the vehicle with less fuel, our fuel rate will apply.

Can I rent a vehicle for a month and do I receive a special rate?

Yes, vehicles can be rented by the month and you can receive a special offer. Please contact us for available specials and discounts.

Do you have an office on the airport property?

We have an airport-nearby office which is across the airport property (Wayaca Service Station). Our representatives will meet you in the arrival hall at the airport and shuttle you to our office which is only 3 minutes away from the airport.

If I have a departing flight during your closing hours, is there anywhere I can leave your vehicle?

You can lock the vehicle in the public parking lot of the airport along with the keys, parking ticket & parking fees ($5.00) inside, and we will retrieve it when we are open. Prior notice of a vehicle drop-off at the airport parking lot is required.

What are your opening hours?

Our hours of operation for each location can be found here.